By now, most everyone is aware of the two black men who were handcuffed and escorted out of a Philadelphia Starbucks because the white manager called the police after they wanted to stay, and use the restroom, without making a purchase. Naturally, this was blamed on racism. And so, today is Starbucks’ National Overreaction Day, where they shut down all the stores and make all of their employees pay for one manager’s mistake. I’ve read two management books in my life. One of them was The Dilbert Principle, by Scott Adams. One of the lessons I learned from the…

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